Reflections of a Startup at CA World

CA World Last week, the kaizenOps team attended CA World.  For those of you who don’t know, CA Technologies has been a leading provider of enterprise software for 40 years.  It’s amazing that this multi-billion dollar company made its start by providing a superior...

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Measuring the right units of work

The point of software is to do something.  For example, when a user clicks on the “Add to Cart” button, the user expects the item to be in their shopping cart quickly and then sent on their way to continue shopping or to checkout. Let’s call the completion of these...

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Habit of introspection

As our previous blog post mentioned, we recently rebranded ourselves. The ‘kaizen’ part of kaizenOps.io references Toyota’s methodology, kaizen(改善). In this blog, I’ll dive in a little deeper to talk about “introspection” that I believe is a way of...

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Zen and the Art of Rebranding

Moving Fast Every startup must move fast to establish themselves in their space.  When we started Cabot, we were filled with big goals: Figure out how we can help Site Reliability Engineers Build a product Collect underpants Change the world Now that we’re a few...

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Measure, Align, Profit

Delivering application experiences to the masses has been a rocky journey for Enterprises not born of the Internet age. Even those started early this century struggle with software delivery because their delivery models were based on the models born from a prior age....

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DevOpsDays in Boston vs. Kansas City

DevOps culture differences Recently, I had a chance to attend the same DevOpsDays conference, but in two different locations: Boston and Kansas City.  I was interested in any demographic differences between attendees in each location. Here are some findings I thought...

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Level Down your Alerts with User Monitoring

Today, let’s dive into transactional user experience monitoring.  First, I want to start with a bit of philosophy.  The reason we want our systems to be reliable is to provide value to our businesses.  Business value means the site remains available and performant for...

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The Untold Cost of the App Economy

Last time I intimated I would dive into more useful and complex monitoring than basic IM monitoring.  We’ll get there, but first I think we should discuss the evolution of software and software monitoring.  Applications and developers have become the new kings, but...

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Early SRE Ethnographic Research

As a UX researcher, one of my jobs is to observe users to find certain problematic patterns in their behavior. My goal for identifying these patterns is to try and tease out the cause of the problem. As I mentioned in my previous blog, I am learning about this new...

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Happiness is a measured user journey

We mess with Jenkins configs.  We struggle with failing automated tests.  We finally get Kubernetes doing what we want it to do.  We wake up at 2am to restart a failing API gateway.  Why?  So the user gets the best experience possible.  How do we know if our efforts...

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